Friday, October 31, 2008

An open letter to the Brainchildren at Comcast...

The other night my husband was flipping through the channels...(shocking I know!) and commented how a few of the channels weren't working. I told him...meh...they probably just switched things around again and we need to reprogram our TV. Later that night I got a call from my MIL that the Soap Channel wasn't working...Evidently, the brainiacs at Comcast decided to remove 4 random channels...and if you want them back...yes, ma'am that'll be 14.99 a month.

Dear Kings of Stupidity at Comcast,

Let me get this straight. You wake up one morning and decide..."gee, I know these customers have paid MORE THAN $50 A MONTH!!! to get their cable TV for the past 10 years, but I believe today's the day to start removing channels". To which another King of Stupidity replies..."Hey! I have a better idea! Let's take channels away...and if they want them back (those same channels that were included in their package yesterday) we can tell them it'll be $14.99 a month! GENIUS!" NO NO NO my friends it is NOT genius. It is wrong on many levels. How do you take something away that we've had for years and now tell us we're going to have to pay more to get it? WHAT? Whose bright idea was that you morons?!?

Bring on deregulation...I need a choice.

Sincerely,

Your least satisfied customer.

4 comments:

Customer.Connect.Melissa said...

Hello!

I read your blog. I apologize for the frustrations we caused. Please email our team at We_Can_Help@cable.comast.com. I’ll see if there is anything we can do to make this right for you.

Kind Regards,
Melissa Mendoza
Comcast Customer Connect
National Customer Operations

Jacque said...

Here's the real problem Melissa...many people are broke right now...cable is a luxury. My mil is 70 and works full time but watches 1 hour of TV a night (Her soap opera) for which she pays $50 a month for. Now, they took off the soap channel. She canceled her cable, and is now watching the soap at my house on TIVO. Hopefully they will put the channels back...but it's really a bummer.

Anonymous said...

Hi Joke,

Larry says it was on the Nationwide News about Comcast doing that to its customers..something to do with them changing over to digital. Let me know what resolve they came to with you..Yo mama

Shari Schmidt said...

It's not random when they remove those channels. The marketing department has some research that says people who watch those channels will pay more to keep them. I'm in marketing, so I know how it works. No matter what they say, it's never random.